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HB Clark Help Centre - Support and Guidance · HB Clark

Tel: 01924 290 149
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Help Centre

Find answers, manage your account and get the support you need to make the most of ordering online.

Getting Started Online

Already have an online account?

Sign in with your email address. If you have forgotten your password, use “Forgot password” on the sign-in screen and we will email you a reset link.

Account Help

How do I switch accounts?

Click your account name — it has a small arrow beside it — to open the account switcher. On desktop it is in the bar at the top of the screen. On mobile you will find it in the greeting on the home screen and on Your Account.

Go to Your Account

A HB Clark customer without an online account?

Tell us which account you would like online access to and we will set it up for you.

Request online access

New to HB Clark?

Tell us about your business and we will get in touch to start your application.

Become a customer

How do I change my password?

Go to Your Account, then Security. You can also reset it from the sign-in screen using “Forgot password”.

Security settings

How do I add a user?

Go to Your Account, then Your Team, and click Add Team Member. Your Team is only shown to account managers — if you cannot see it, ask whoever manages your account, or contact us.

Your Team